Frequently Asked Questions
Everything you need to know about your Braun timepiece and shopping experience.
What is the warranty policy for Braun watches and clocks?
All Braun timepieces are covered by a 2-year manufacturer's warranty from the date of purchase, protecting against defects in materials and workmanship under normal use.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while expedited shipping takes 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure the protective films and tags are still intact to qualify for a full refund.
Are Braun watches water-resistant?
Most Braun watches have a water resistance rating of 3 ATM or 5 ATM. This means they are resistant to splashes and rain, but we recommend removing them before swimming or showering.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment methods including PayPal, Apple Pay, and Google Pay for a secure checkout.
How do I change the battery in my Braun clock?
Braun clocks typically use AA or AAA alkaline batteries. We recommend using high-quality brands and replacing them annually to ensure the movement remains accurate and to prevent leakage.